OIC Gen3 - SAAS to SAAS integration | Get Oracle Right Now Incidents for Oracle CRM (Oracle CX Sales application)

Usecase:

Here, we will do the following for SaaS to SaaS to integration.

• Create two connections for oracle right now and oracle CRM(Oracle CX Sales)
• Create integration and configure business object for Oracle CRM account as request and get response as Incident
• Configure Oracle Right Now to get the incidents based on Org id using Right now object query language(ROQL).
• Map the request to right noe and right now incidents back to the oracle CRM.

Detailed screenshots:

OIC Gen3 - Retrieve CRM account details uaing Oracle CX Sales and B2B service adapter

Usecase:

Here,we will get CRM account details for an account id using Oracle CX sales & B2B service cloud application comnection.

Steps:

• Create an connection to an Oracle CX Sales & B2B service Cloud application.
• Create an integration and configure the rest trigger
• Implement logic to retrieve an account object from fusion cloud
• Implement the response mapping.

Detailed screenshots:

OIC Gen3 - using Projects - Create a hello world integration with rest trigger.

Usecase:

Here we will see the following:

• Create a project
• Create a rest trigger 
• Create a application integration
• Configure rest trigger and map the response using concatenation function.
• Add tracking
• Activate and test
• Check the instances in the observe section.

Detailed with screenshots: