OIC Gen3 - SAAS to SAAS integration | Get Oracle Right Now Incidents for Oracle CRM (Oracle CX Sales application)

Usecase:

Here, we will do the following for SaaS to SaaS to integration.

• Create two connections for oracle right now and oracle CRM(Oracle CX Sales)
• Create integration and configure business object for Oracle CRM account as request and get response as Incident
• Configure Oracle Right Now to get the incidents based on Org id using Right now object query language(ROQL).
• Map the request to right noe and right now incidents back to the oracle CRM.

Detailed screenshots: